About Pure Cleaning Victoria

A minimum of 24 hours' notice is required for cancellations or rescheduling to avoid a fee. Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee of $50, and re-scheduled appointments a fee of $25.

Yes, we occasionally offer special promotions and discounts, especially for recurring services - if you get on a regular cleaning schedule with us you will enjoy lower rates than booking individual appointments! Be sure to check our website or contact us for information on our current offers. You can sign up to our newsletter to get updated on our latest offers!

The frequency of cleaning appointments depends on your preferences and needs. We offer flexible scheduling options, including weekly, bi-weekly, monthly, or one-time deep cleans. We recommend getting on a recurring schedule; our recommendation is to start a recurring schedule with an initial deep clean and then regularly scheduled standard cleans to maintain your results long term and enjoy a clean space indefinitely!

Yes, we are fully insured providing you with peace of mind and protection for your home. Upon request, we are happy to provide backup proof and documentation!

Scheduling a cleaning appointment is easy! You can contact us directly through our phone number (778) 402-1413, or fill out the contact form on our website with your details and we will get in touch with you ASAP with an estimate and availability. We're here to accommodate your preferred method.

Absolutely! We encourage you to customize your cleaning package to suit your needs. You can request specific tasks or areas of focus to ensure your complete satisfaction. This can be done by contacting us directly by email: info@purecleaningvictoria.com or phone: (778) 402-1413. Alternatively you can log onto your customer profile! With the click of a button you can view and customize upcoming appointment times and services directly from there.

We bring our own professional-grade cleaning supplies and equipment. You don't need to worry about providing anything; we've got it covered. In the case that you have preferred products that you would like us to use, please notify us and have it readily available for us in time for your scheduled appointment.

Accepted payment Methods are Credit Card and Direct Banking Transfer (E-Tranasfer). Please note, Cards will not be charged until AFTER the appointment is completed. All Details for making your payment will be provided on your Service Invoice, sent to your preferred email address upon completion of the service.

You do not need to be home during the cleaning appointment unless you prefer to be. Many of our clients provide access instructions, and our professional cleaning team can handle the job efficiently whether you're present or not.

Yes, we prioritize your safety and the environment. We use safe and eco-friendly cleaning products and methods to ensure a healthy and sustainable cleaning experience for your home.

Our cleaning service cost is highly variable and specific to your needs, based on the square footage of your home, the type of service you choose (standard, deep clean, move-in/move-out), the condition of your home, and any selected extras, if applicable. By Providing all the necessary details through our online contact form, we will be able to reach out to you ASAP and provide an accurate pricing estimate!

We offer standard cleaning, deep cleaning, and move-in/move-out cleaning services for residential homes. Take a look at our services page for an in-depth look at what is included!